Frequently Asked Questions
Everything you need to know about your Carvin Audio experience.
What is the standard shipping time for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping via UPS or FedEx generally takes 3-7 business days depending on your location within the United States.
Do you offer international shipping for your audio gear?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of the equipment.
What is your return policy for amplifiers and speakers?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it for a refund, minus shipping costs, provided the item is in its original condition.
Do Carvin Audio products come with a warranty?
All new Carvin Audio products include a limited 1-year warranty that covers defects in materials and workmanship. Specific components like speakers may have different coverage periods.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.