Returns & Exchanges

At Carvin Audio, we stand behind the quality of our professional audio gear and offer a 30-day satisfaction guarantee to ensure you have the perfect sound for your setup. If you are not completely satisfied with your purchase, our streamlined return process makes it easy to exchange or return your equipment.

Return Process

• 1.
  Request an RMA

  Contact our customer support team to request a Return Merchandise Authorization (RMA) number, which is required for all returns to be processed.

• 2.
  Pack Your Gear

  Securely pack the electronics in their original factory packaging, including all power cables, manuals, and accessories that were included in the shipment.

• 3.
  Label and Ship

  Clearly write your assigned RMA number on the outside of the shipping box and ship the package to our designated service center using a tracked carrier.

• 4.
  Inspection and Refund

  Once our technicians inspect the unit to ensure it is in original condition, we will issue a refund to your original payment method within 5-7 business days.